Customer Service

Conditions of sale

This website (the "Website") is owned by:



PHONE: 927 560 282927 560 282

WEBSITE: WWW.mermeladasartesanas.COM

This Web site was created by the Alonso de la Calle García, with the aim of spreading the e-commerce activity, providing information on its services, activities, performance and other content related interest.

The process of registration or purchase on this Web Stio implies conformity and express acceptance by the user of these General Purchase Conditions and Privacy Policy applied according to the current legislation and thus expressed as such in those paragraphs.

All products sold on this Website have been prepared following strict quality control by the manufacturers and meet all sanitary and food material in the European Union standards.


Purchase of products

All products on this website are samples and screen, accompanied by a description of its features and the price thereof, as well as other information.

1. Prices

Prices for products are listed in the order. In view of the product or list of these prices you will be informed of VAT (at the rate in force at the time). When the user formalize the order, the system will report in detail, the total taxable amount thereof, the tax chargeable and dispatch costs.

2. Payment

Purchases of products and services on this Web Site may be paid by Paypa, credit card or debit card through Paypal and bank transfer to the account indicated in the system.

The initiation of the buying process in this Website claims to conform and express acceptance by the user of these payment methods, both for consumer products such as for transportation and logistics used.

3. Protocol request

Once placed an order through the system, you will receive an e-mail to the address you have provided us with the complete order information (order number, payment, product, shipping method and prices of products, shipping and taxes). This electronic receipt will serve for future efforts in relation to your order.

4. Return Policy

The user has the right to withdraw provided it meets the following conditions:

1º. It is necessary that the product has not been opened or used, or handled and remain in their original packaging and original.

2º. The withdrawal period is 14 days from receipt of order.

3º. This Website reimburse the sums paid by deposit made on the credit card or bank transfer in the same way the payment was made in sales (once recepcionado the product in our stores and verified as described in point 1).

4º. The buyer must satisfy the direct cost of returning.

5º. The return of the amount paid by the applicant will be made as soon as possible and in any event not later than 15 days after receipt and verification of the product covered by the resignation of purchase.

Compliance with all the points made in this paragraph is mandatory to assert his right of withdrawal.

If the product shabby destination, Alonso Garcia Street bear the shipping costs incurred for the return, provided the products are in their original packaging and have not been fully or partially consumed. To process the return the user must send an e-mail to or call (+34) 927 560 282 stating the order number, customer data, purchase date, delivery date at home, the relevant product / s return and reason for return.


Shipment and delivery of orders

The initiation of the buying process in this Website claims to conform and express acceptance by the user to the shipment costs arising Order in respect of transport and logistics services, run solely by the customer these, informing at all times the exact amount thereof.

Customers outside the peninsular territory must contact our store prior to placing your order on +34 927 560 282 or email in order to report the amount of international shipping derivatives of the order, which shall be developed by bank transfer.

Items purchased will be delivered to the person / company and the address within the suspect period. If you do not have some of the goods at the time of ordering, and you have made the option of prepayment by credit card or by bank transfer, Alonso de la Calle García pay the amount of products not served and corresponding to the shipping of these products part.

For domestic shipments delivery time is between 24 and 72 hours (excluding weekends) from the date the payment is received.

Not process orders to PO boxes. García Alonso of Street, reserves the right to withhold delivery of orders with incorrect addresses. In any case, our customer service department will contact the user for any report any issues or concerns that may arise in the processing of an order.



This Web Site may host links to pages and sites of third parties. In this case, the Alonso de la Calle García has no control over the contents of such external sources. Consequently, Alonso de la Calle García disclaims any liability that may arise from the existence of the foregoing, any content, advertising, goods and services sold through them.

Neither assumes no liability for damages arising from the use of or reliance on such contents, advertising, goods or services offered by previous or by acts or omissions thereof. Alonso de la Calle García declines all responsibility for damages that generates the impossibility of providing the services offered on your page due to accident, force majeure or other reasons not attributable to the company causes.

Also assumes no responsibility for the improper functioning of your page if this is due to maintenance, incidents involving national or international operators, or a faulty configuration of the computers of consumers and users.


Duties and responsibilities of customers and users

The user agrees:

1. To not use this Website to make or suggest activities prohibited by law.

2. To refrain from any conduct that violates the rights of intellectual property of this Web Site or third parties or that violates or infringes the honor, personal and family privacy or image of others, or are unlawful or conflict with morality.

3. To refrain from carrying out any destruction, alteration, disruption or damage to data, programs or electronic documents belonging to this Web Site or any third party, as well as introducing or disseminating programs, viruses or, in general, any instrument or Network physical or electronic device that cause or may cause any type of alteration to the network in the system, or third teams.

4. To refrain from any activity or practice which violates the principles of good conductaaceptados generally between users Network.

5. A report to Alonso de la Calle García any unlawful use of having knowledge in relation to the property and rights of that company. In any case, the user will keep harmless against any claim, judicial or extrajudicial, which is filed as a result of the above actions or omissions.

6. The user will be responsible for the security and use of your password. Also, please inform as soon as possible, by the loss or unauthorized use of it to, if applicable, cancel your registration as a client in this Web Site. However, the system will send a new password to the email address you have provided in your customer profile.

7. The user shall not reproduce, copy, sell or exploit in any manner all or part of the content and functionality of this Website, the use or right of access. Any fraud or abuse committed under may be subject to administrative or judicial persecution.


Governing Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. Alonso de la Calle García and the User, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of Plasencia for any dispute that may arise from the provision of the services covered by these General Conditions.

In the event that the user reside outside of Spain, Alonso de la Calle García and the User hereby expressly waive any other jurisdiction, the courts of the city of Plasencia (Spain).

© 2014 Sabores del Guijo. Todos los derechos reservados.